Activate Your Lifetime Warranty
Your Iron Flask comes with a lifetime warranty against manufacturing defects. We know you will love your Iron Flask and are committed to your 100% satisfaction. We will provide a replacement or issue a refund if your Iron Flask has any manufacturing defects.
What Does Our Lifetime Warranty Cover?
All of our Iron Flask bottles come with a lifetime warranty against manufacturer’s defects such as leakage, insulation flaws, or rattling noise. Any damage caused by misuse does not fall under manufacturing defects.
What If Your Bottle Was Damaged During Shipping?
We understand it’s not fun to wait for your Iron Flask with anticipation, only to find it to be damaged upon arrival. If you purchased your Iron Flask through our website and it was damaged during transit, please send us an email at firstname.lastname@example.org. If you purchased your bottle through Amazon, please request a refund from Amazon and state the reason as “damaged during transit.”
What Is Our Warranty On Accessories?
We are glad you asked! ALL of our products come with lifetime warranties.
Lid Sets: Our spout and straw lid sets come with a lifetime warranty against leakage or other malfunctions including "bad water flow" which is when straws let out air or bubbles.
Protective Boots: Our silicone protective boots include a lifetime warranty against manufacturing defects. The most common issue you might encounter is the boot not properly connecting with your Iron Flask or coming off easily. Please make sure to order the right size boot for your bottle.
Paracord Handle: Our handles come with a lifetime warranty against manufacturing defects and malfunctions.
One Important Note: What Our Warranty Does Not Cover
Please remember that our lifetime warranty only covers manufacturing defects. Our warranty does not cover damages caused by improper use, by cleaning practices, by any modifications, or by wear and tear. We will provide an exact replacement for your bottle or accessory when a warranty claim is approved.
Love Your Iron Flask Inside and Out
The majority of questions we receive are related to the care of our bottles. Remember that the beautiful powder coat on your Iron Flask does not do well in the dishwasher. Here are a couple of tips on how to properly care for your favorite bottle:
- Use warm soapy water to wash your Iron Flask inside and out
- Never put your Iron Flask in the dishwasher, the wash process might affect the powder coat on your bottle
- For a little extra cleaning power, put ¼ to ½ cup of distilled vinegar inside the bottle and gently swirl it around. Let it sit for 5 to 10 minutes. This quick tip helps remove spots inside the bottle. For hard to remove spots mix 3 teaspoons of baking soda with a little bit of water and use a gentle brush
- What about the lids? Lids are dishwasher safe. We also recommend cleaning your lids and straws with a gentle, size appropriate brush.
If you have a customized Iron Flask, your warranty replacement, if approved, cannot be customized. You will be asked to ship your warranty product to our team. Once reviewed, the Iron Flask team will ship you the replacement.